Return & Refund Policy
Effective Date: June 2026
At Herbals Master, customer satisfaction is important to us. We strive to provide quality herbal products and reliable service. Please read our Return & Refund Policy carefully before placing an order.
Order Verification
Customers are encouraged to review their order details carefully before confirming a purchase. Once an order has been processed and dispatched, modifications may not be possible.
Returns
Due to the nature of herbal and wellness products, we generally do not accept returns of opened, used, or damaged products unless the issue is due to an error on our part.
A return request may be considered in the following situations:
Wrong product delivered
Damaged product received
Incomplete order received
Product received in defective condition
Any return request must be submitted within 3 days of receiving the order.
Refund Eligibility
Refunds may be approved only after the returned product has been inspected and verified by our team.
Refund requests may be accepted in cases where:
The wrong item was shipped
The product arrived damaged during delivery
The product is defective upon arrival
Refunds will not be provided for:
Change of mind after purchase
Opened or used products
Dissatisfaction based on personal expectations or individual results
Incorrect usage of the product
Return Process
To request a return or refund:
Contact our customer support team through WhatsApp, phone, or email.
Provide your order number and details of the issue.
Share clear photographs of the product if applicable.
Our team will review the request and provide further instructions.
Refund Processing
Approved refunds may be processed through:
Bank Transfer
Easypaisa
JazzCash
Other agreed payment methods
Refund processing times may vary depending on the payment method and verification process.
Shipping Charges
Shipping charges are generally non-refundable unless the return is due to an error by Herbals Master or a damaged/incorrect product delivery.
Product Information
As herbal products may produce different responses in different individuals, results may vary. Herbals Master does not guarantee specific outcomes from the use of any product.
Policy Updates
Herbals Master reserves the right to modify this Return & Refund Policy at any time without prior notice. Updated versions will be published on this page.
Contact Us
For any questions regarding returns, refunds, or order issues, please contact us through the contact information provided on the Herbals Master website.
By placing an order through our website, you acknowledge and agree to this Return & Refund Policy.